Trinity Hospital

Sorry, Yvette! Dalcon’s open-standards DCM didn’t exist years ago, so economical integrated communications for smaller hospitals weren’t available. But that’s all changed with the advent of Dalcon’s award-winning DCM 2.0.

Trinity is a community hospital faithfully serving rural Tennessee. They have about 25 beds and 120 employees. Thanks to a forward-thinking CEO, they now have a state-of-the-art Dalcon system running on the first PRI lines installed in their county. Trinity Hospital may be small and rural, but now they’re just as connected as the largest hospitals in America.

Though Trinity’s choice process was well-executed, their communications change wasn’t exactly… uh, planned. A total failure of their Nortel system was the catastrophic catalyst. “I was at a friend’s house on a Sunday afternoon when I got the call that our phone system has crashed,” recounts Yvette. “I emailed Dalcon. Within an hour, a representative contacted me! I had a web demo and consultation at 8:30 the next morning.”

In the next days, Yvette spoke with her network team and collected quotes from competitors. “I checked out your references and Dalcon came highly recommended. And you significantly out-priced the competition. I placed the order and within a week we were up and running… we would have been sooner but for waiting for the new PRI lines.” Yvette’s convinced Dalcon was a smart choice: “From consultation through design, intallation and training, it went beautifully.”

The demands of smaller hospitals are unique, and in some ways greater than larger hospitals. Logistics and scale make Trinity’s staff extremely mobile. The DCM’s ability to “park” calls for physicians to pick up wherever they are has made Trinity “instant heroes” in the eyes of local physicians. And Dalcon’s wireless solution can liberate Trinity’s mobile staff from being shackled to desktop handsets.

The result? Better efficiencies and improved productivity.

With 10 fax lines, Trinity is “saving all kinds of money on paper, toner and improved communications.” And their new PRI lines have substantially reduced their monthly telecommunication costs.

The result? Trinity’s bottom line has Yvette smiling.

Further, since the Dalcon solution is so robust and scalable, Trinity is looking toward providing phone services to near-site facilities associated with the hospital. “You could have tried to sell our doctors additional systems – instead, you’re showing us how to expand on this system to provide value to physicians who associate with Trinity.”

Here’s a summary of Yvette Gillespie’s favorite Dalcon benefits:

• “Physicians love our ability to ‘park’ calls for them to pick up wherever they are.”
• “Follow-Me is ideal for people like me and my administrative staff.”
• “Our new PRI lines have significantly improved our communications.”
• “Fax-to-email is saving us all kinds of money…plus faxes in electronic form are so much easier to manage.”
• “Many of our phones are assigned to positions, rather than persons. Dalcon’s flexible management really helps facilitate that.”
• “We’re thrilled the system has unlimited ability to add phones – we can add another anywhere on our network simply for the cost of the handset itself.”
• “These speakerphones and Conference Room capabilities are simply great, and so easy to use.”

Call Dalcon today: (888) 588-6911

You just might be our next healthcare success story!

www.trinityhospitaltn.com