The Nashville Sports Council
The Nashville Sports Council is a dynamic environment that relies heavily on their communications. A non-profit recently spun off from the Greater Nashville Chamber of Commerce, their mission is to enhance Nashville’s economy and quality of life by attracting and promoting professional and amateur sporting events. The NSC’s new location made their need of a new communications system both immediate and comprehensive.
When we sat down with Gary Alexander, their Senior VP & COO, he didn’t mince words: “I’ve been thrilled with the Dalcon Solution, but the thing that has impacted us the most is Dalcon’s outstanding service. Every step along the way, I never felt I was being ‘sold’. I was being served outstanding technical advice, and your installation team went beyond my expectations to help us in ways even outside of their contracted scope.”
Like many executives, Gary was assigned the responsibility of making a major technology asset acquisition for his organization. He is a business executive – not an IT specialist with detailed understanding of all the latest options or logistics that go into building a communications system. Gary may not have been able to tell a VoIP from a SIP. But he could tell you what his Dalcon Solution was deployed flawlessly.
“Dalcon made it easy. My sales consultant made all of the variables completely understandable. He looked out for our best interests. But best of all, Dalcon’s never really left us.” Gary raves about the ongoing support he receives from the Dalcon team: “It’s like I have a communications team that is only a phone call away. Anything I need, I can call and Dalcon’s response is simply great.”
While some companies rave about Dalcon’s robust solution, technical features and scalability, it’s clear the Nashville Sports Council is most impressed with Dalcon’s outstanding personnel and ongoing support. Dalcon’s President, Timothy Tyler, is excited: “It’s always gratifying to hear unsolicited praise from our clients. I’ve always believed our technical staff is second to none – and our customers continue to validate my belief time and again. That’s just as important as the national attention our software’s been receiving.”
Dalcon installs our award-winning DCM 2.0 on leading Intel-based servers. We provide handsets and speakerphones by the nation’s leaders in VoIP hardware. But the Dalcon Solution isn’t hardware. It’s software-based, built on open-standards. You’ll never be held hostage by proprietary hardware components that don’t work together.
But technology is one thing, and customer service and support is another. Dalcon has been serving businesses with technical support for 30 years. “Dalcon’s experience in this area really show,” says Gary. “For me, Dalcon made migrating to IP telephony and unified communications was simple. And our entire staff is knocked out with Dalcon. And we all easily modify our settings through our Internet browser. No more being tethered to technicians to change anything or move a phone.”
Call Dalcon today: (888) 588-6911
You’ll find it’s easier to focus on your business when you have a great telecommunications team too.
