Orchid International
Orchid International is a world-class supplier of metal stampings, automated assemblies, lamination stampings and die castings. They serve manufacturers in automotive, appliance, lighting, electric motor, transformer, lawn & garden and many other consumer product industries.
Orchid operates facilities reaching from northern Mexico to Ontario. So with a reach like that, you can bet their communications solution needs to be rock solid and scalable. Their options? A. Keep their current system, B. Update their legacy system, C. Instead of just buying a phone system, select a unified communications partner. Their choice? C. Dalcon.
“Consultation, installation, training and support – Dalcon has proven to be an outstanding choice. We’ve never looked back,” says Tim Bryan, CIO. “We’re completely integrating our facilities. Even our non-technical people use Dalcon’s simple approach to increase efficiencies in ways I’d never have imagined.”
CFO Chris Strong is an advocate: “We love it. You couldn’t ask for a better interface than the DCM. And we’ve saved significantly on cellular and long-distance bills.” Chris is among those “non-technical people” who are leading the charge to even discard their desktop handsets for SoftPhones on their PCs. “We use our SoftPhones anywhere and save.”
Dalcon installs our award-winning DCM 2.0 on leading Intel-based servers. We provide handsets and speakerphones by the nation’s leaders in VoIP hardware. But the Dalcon Solution isn’t hardware. It’s software-based, built on open-standards. You’ll never be held hostage by proprietary hardware components that don’t work together.
And the DCM 2.0 isn’t simply user-friendly. A robust Linux platform, DCM 2.0 ensures stability and scalability – with complete integration of tele-workers and multiple sites.
Here’s what Tim Bryan says they’ve enjoyed most about Dalcon:
- “The personal customer service we receive is outstanding.”
- “We love the freedom of Dalcon’s open architecture approach.”
- “Our new MLPS lines have significantly improved our communications.”
- “Your remote access web interface administration is outstanding.”
- “Dalcon’s portability is important, in the event we’d ever have to move.”
- “Phone moves are now simply handled by the users.”
- “All of my travelers love the Follow Me and their laptop softphones.”
- “We really like getting our voicemails in our Outlook Inboxes.”
- “We set up our DIDs as personal fax numbers—we love getting faxes as PDFs in our Inboxes, and we fax directly out from our PCs.”
- “Our IP phones and laptop SoftPhones are very intuitive.”
- “Personal conference numbers by department is exceptional.”
- “Building call management trees is so easy and intuitive.”
Call Dalcon today: (888) 588-6911
You just might become the next amazing Dalcon success story.
