| Feature |
Description |
Standard |
Upgrade |
| Virtual PBX |
Provides traditional PBX functionality; accepts inbound calls either to a main or DID (Direct Inward Dial) numbers |
|
|
| Real-Time Status Monitoring |
System is connected 24/7 via a secure Internet connection to the Dalcon support center. Any issues with software or hardware immediate triggers an alert and contact is made with our support staff for immediate response. Additionally, functionality is available for internal monitoring. |
|
|
| Open Source |
DCM runs on Linux, Asterisk and SIP, the standard protocol for the support of IP telephony |
|
|
| User Management |
Provide an easy-to-user Web-based user management system for setting up, editing and deleting users and groups. Also offer the ability for users to have multiple extensions, virtual extensions, dedicated fax and more. |
|
|
| Phone Assignment Management |
System tracks and monitors all physical phone devices by serial (MAC) number and extension assignments |
|
|
| Extension Management |
Tracks which and how extensions are used or assigned via DID or queues |
|
|
| Voicemail |
Unlimited mailboxes with 1000 hours of storage |
|
|
| Voicemail to Email |
Send each extensions voicemail to an assigned email address with a sound file attached and the caller ID in the subject line |
|
|
| Fax to Email |
Inbound faxes can be sent to any DID number, intercepted and emailed to a user as a PDF attachment |
|
|
| Music On Hold |
Increase sales and product awareness by storing a custom sound file on the DCM server or employing a third party service |
|
|
| Customize Sounds & Alerts |
Because DCM is an open source product, you can customize every sound used in the system. |
|
|
| IVR (Interactive Voice Response) |
Easily customize your voice menu options for the incoming caller and direct the calls based on any number of custom “rules” such as time, geography, etc. |
|
|
| Group Management |
Assign users to groups for specialized handling and functionality |
|
|
| Call Detail Reporting |
Reports on outbound and inbound calls can be reviewed in detail or by summary |
|
|
| Call Parking |
Ability to send an incoming call to a “park” extension which can be picked up by anyone at any extension |
|
|
| Remote Phone Extension Support |
Assign an extension to a user via the internet and VPN |
|
|
| Wireless (WiFI) Phone Support |
SIP-based WiFi phones can be used as a wireless extension off the main phone system from any WiFi Internet connection (ie: Starbucks, Airport, etc) |
|
|
| Call Queue Management |
Setup any DID or extension to be assigned to a group of phone users, otherwise known as a Queue. Each queue can be customized based on your specific “rules.” Options include caller notification of placement and estimated time remaining in queue as well as the ability to set up time lapse recordings. |
|
|
| Call Center Support |
Using the powerful IVR, Call Queue Management and Call Detail Reporting functions, you can operate a functional inbound call center with multiple extensions handling calls in a prescribed manner. |
|
|
| Direct Inward Dial (DID) Management |
With a digital phone company connection (T1 or PRI), you can have a block of DID phone numbers assigned. This allows each user to have a dedicated phone number. It also allows virtual phone numbers which are processed by Queues, Interactive Voice Reponse (IVR), inbound faxing, re-direction to cell phones and more. |
|
|
| Internet Calling |
Using an outside service, DCM can make Internet-based calls to any phone number in the world. Quality is limited by your bandwidth and general Internet fluctuations. |
|
|
| Digital Phone Lines |
Sometimes known by the names of T1 or PRI, these are direct digitalconnections between the DCM and the phone company. One digital connection can typically support the equivalent of 24 normal phone lines. In some cases this capability can be combined with Internet bandwidth to offer a shared service at a lower cost than purchasing the connectivity separately. |
|
|
| Plain Old Telephone Support (POTS) |
DCM has ports which allow the connection of normal phone lines, just like those typically found in a home or small business. Normally these are used for backup for the system if the digital connection should fail, or for special data connection purposes. |
|
|
| Custom Outbound Caller ID |
Each user can specify the phone number the person called will see in a Caller ID display. |
|
|
| Follow-Me |
Direct incoming calls to any of your phones, anytime you want. You can even route calls by date, time, Caller ID and the number dialed. |
|
|
| Meet-Me Conference Rooms |
Multiple conference rooms (virtual extensions) can be setup and assigned to DIDs for outside callers. Functionality includes: PIN number access, 100 internal participants; external participants is dependent upon number of outside phone lines available. |
|
|
| Outbound Fax |
Faxing from your computer is easy. Simply “print” any document to the faxing application, select a fax number and send. No fax machine or dedicated phone line required. |
|
|
| Outlook Integration |
Users can click to call any number in their Outlook contact list. |
|
|
| SoftPhone |
Make and receive calls and pick up voicemail’s on your computer through an internet-based SoftPhone. |
|
|
