Messaging
Messaging
Dalcon Alert’s messaging functionality enables coordinators to use the alarm management software to send text messages to the phones of any staff member on the wireless phone network, including nurses, physicians, housekeeping, administrative personnel, etc.
The goal of messaging is to improve clinician communications. In a busy unit, clinicians often cannot interrupt their current activity to answer a phone call.
Additionally, there is no way to judge the urgency of a call until it is answered.
Messaging solves this problem. When a nurse receives a message, they immediately know the urgency of it by the message tone. Urgent messages can be quickly responded to, and clinicians can attend to less critical messages when ready.
How Messaging Works
1. The patient presses the nurse call button from their bed.
2. The call is received by the unit coordinator who assesses the patient’s needs. The unit coordinator uses the Dalcon Alert Messaging Application in their web browser to send a saved message or compose a new message.
3. The Message is sent to the clinician assigned to the room that placed the nurse call or to an alternative clinician.
4. The clinician receives the message and decides to accept or reject it. If the message is rejected, a notification is sent back to the unit coordinator or the message is automatically escalated to another clinician.
Messaging Application Tools
The coordinator sends messages from the messaging application in their web browser. In addition to standard messaging, the coordinator can use the application to:
- Mass Messaging: Communicate with all nurses or aides at once by selecting “send to all” then selecting staff type.
- Flag messages as urgent: Urgent messages sound a different tone when received.
- Escalation/Cascading: The coordinator is immediately notified if a message is rejected by the receiver. The coordinator can then choose another recipient. Alternatively, massages can automatically be routed to a backup receiver.
Two-Way Messaging
Dalcon Alert’s messaging application is unique in that it allows message receivers to communicate back to the coordinator.
When a message is received, the receiver can choose to accept, reject, or ignore the message:
- Accept: When a receiver accepts a message, the coordinator is notified via the message queue in the web browser messaging application.
- Reject: When a receiver rejects a message, the coordinator is notified via the application message queue. The coordinator can then choose another recipient to send the message to.
- Ignore: If the receiver does not respond to a message in an allotted period of time, the message is converted to a “Reject.” Additionally, the message can be automatically escalated/cascaded to additional staff.